DELIVERY INFORMATION
Please note that for guaranteed Christmas delivery, all orders must be placed by 11am Thursday, 19 December, for addresses within the UK Mainland. Online shop deliveries will resume from Thursday, 2 January.
Shipping Costs
UK Mainland - £5.99, or FREE for orders over £50
FREE collection from our brewery in Hackney.
All orders shipping to UK mainland destinations have an estimated delivery of 2 - 3 working days. However expect orders placed before 12PM to typically arrive the next working day.
You will receive notification once your item has been dispatched from our brewery.
We regret that currently we do not ship to the Scottish Highlands, Northern Ireland, Isle of Man and The Channel Islands. We will be working with our courier for options for us to ship to these locations in the future.
We currently do not deliver any orders outside of Mainland UK.
What to Expect
Once you place an order on our site, you will receive confirmation of your order via e-mail. Once shipped, you'll get another email from our couriers to let you know. This will provide a tracking number, as well as information on the day your parcel is due to be delivered.
We currently work with Parcelforce for all deliveries within Mainland UK. You can track your order on their website: Track Your Parcel | Parcelforce Worldwide.
Contact
If for any reason there are any issues with your delivery, or if you have any feedback relating to your order, please contact our web store team at shop@fivepointsbrewing.co.uk, or call 020 8533 7746 between 10am and 5pm, Monday through Friday.
Damaged Goods or Other Issues
If any items you have ordered arrive damaged or there is an issue with an item, such as if you received the wrong item or there's a defect, please contact us at shop@fivepointsbrewing.co.uk with your name, order number, details of the product and the problem, and ideally a photograph to further illustrate the issue in the case of any damage or defective items.
If the issue is with a consumable item (i.e. beer), please retain the packaging when contacting us so that we can resolve any potential quality control issues.
Depending on the issue, we will offer a refund or or replacement in accordance with your legal rights.
Returns
There are types of goods we sell which are exempt from being returned, including:
- Perishable Goods (i.e. Beer)
- Gift Cards
- Tour Vouchers
For all other items (e.g. apparel, bar blades, accessories), our returns policy is valid for up to 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, contact us first to discuss the issue and request a return. Any items sent back to us without first requesting a return will not be accepted.
Your return item must be unused, unworn (if apparel) and in the same condition that you received it suitable for resale if the item is not defective. It must also be in any original packaging, and it is your responsibility to cover any postage fees for the returned item to our brewery in Hackney, and strongly advise you to obtain proof of postage when returning items in the mail.
Any returns must be sent back to us at the following address:
The Five Points Brewing Company
61 Mare Street
London E8 4RG
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund request.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It usually takes between 3-5 working days for funds to be credited back to your account, but it can take up to 10 working days depending on the bank you hold an account with.
